Privacy Policy
Last updated: May 11, 2026
This Privacy Policy describes how Junk Car Scrappers Cleveland ("we," "us," or "our") collects, uses, and shares information when you request a cash offer for your vehicle, contact us, or visit our website. We try to keep this in plain English. If you have questions, email [email protected].
Information we collect
Information you give us
When you request a cash offer or contact us, we collect:
- Your name
- Phone number
- Email address
- ZIP code
- Vehicle details (year, make, model, condition, title status, photos if you send them)
We collect this information through forms on our website, phone calls, text messages, and email exchanges.
Information collected automatically
When you visit our website, we automatically collect standard technical data: your IP address, browser type, device type, pages viewed, time spent, and the site that referred you. We use Google Analytics and Google Ads to understand how visitors find and use our site.
How we use your information
We use the information you provide to:
- Generate a cash offer for your vehicle
- Email you the details of your offer
- Send you offer details and pickup updates by text message, if you opt in
- Coordinate the flatbed driver for pickup
- Connect you with the local buyer or scrap yard that takes title to the vehicle if you accept the offer
- Follow up on your inquiry if we haven't heard back
- Occasionally send you a promotion or update about our services
- Improve our website, our offers, and our process
- Comply with legal obligations (tax records, title transfers, Ohio BMV requirements)
How we share your information
We do not sell your personal information. We are not a lead aggregator. We share your information only with the people and companies that need it to complete the transaction you started:
- Local buyers and scrap yards. If you accept an offer and we connect you with a local buyer who takes title to the vehicle, we share your name, phone number, and vehicle details with that buyer so they can complete the purchase.
- Tow drivers. We share your name, address, phone number, and vehicle details with the flatbed driver assigned to your pickup so they can find you and load the vehicle.
- Service providers. We use third-party tools to run our business (web hosting, analytics, email and text messaging providers, advertising platforms). These providers process information on our behalf and are required to keep it confidential.
- Legal and safety. We may share information if required by law, court order, or to protect the rights, property, or safety of Junk Car Scrappers Cleveland, our customers, or the public.
Cookies and tracking
Our website uses cookies and similar technologies for two purposes:
- Functional cookies that make the site work (remembering form progress, page preferences).
- Analytics and advertising cookies from Google Analytics and Google Ads. These help us see how visitors find and use the site, and measure whether our ads are working.
You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. You can manage Google ad personalization in your Google Ads Settings. Most browsers also let you block or delete cookies directly.
Text messages (SMS)
If you opt in to text messages, you are giving consent to receive transactional messages (offer details, pickup updates, follow-ups) and occasional promotional messages at the phone number you provide. Standard message and data rates from your carrier may apply. You can reply STOP at any time to unsubscribe, or HELP for assistance. Opting out of texts does not affect your ability to use our service — we can still reach you by phone or email.
How long we keep your information
We keep records of inquiries and transactions for approximately seven (7) years, which is the typical retention period for tax records and vehicle title transfers in Ohio. After that period, we delete or anonymize records that are no longer required by law.
If you opted in to marketing emails or texts and later unsubscribe, we keep a minimal record of your unsubscribe preference so we don't accidentally contact you again.
Children's privacy
Our services are intended for adults selling vehicles. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, please contact [email protected] and we will delete it.
Your choices
You can:
- Opt out of text messages by replying STOP to any message
- Opt out of marketing emails by clicking unsubscribe in any email
- Ask us to access, correct, or delete the personal information we hold about you
- Decline our offer at any point — we will not pressure you to sell
To make any of these requests, email [email protected] with your name and phone number so we can identify your records.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No system is perfectly secure, but we work to keep your information private and accessible only to the people who need it to do their job.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. Continued use of our services or website after a change means you accept the updated policy.
Contact us
Questions about this Privacy Policy or how we handle your information:
Junk Car Scrappers Cleveland
Email: [email protected]
Phone: (216) 366-4608
Service area: Northeast Ohio, Ohio